Frequently Asked Questions
These are some of the most frequently asked questions users have about their Lockly. Please be sure check if your question has been answered here before submitting a support ticket. If you don’t find your answer here or at our Knowledge Base, we’re happy to help anytime!
Biometrics: Why my face profile can’t be registered?
1. When registering facial recognition, please try to avoid direct sunlight in the recognition area.
2. The same face can only be registered once.
Biometrics: Why my face profile cannot be recognized?
1. The facial recognition function is disabled while unlocking and will resume after locking.
2. If facial recognition is frequently triggered but no face is detected (more than 10 triggers within 5 minutes), facial recognition will be temporarily disabled to reduce power consumption. You need to manually touch the screen to restore the facial recognition function.
3. When the battery level is at 20%, entering low power mode will disable facial recognition to reduce power consumption.
Common Questions: Why is the lithium battery draining too fast?
1. Check the WiFi signal quality of the door lock. Poor WiFi signals will increase the power consumption of the lock and reduce battery life.
2. When the door is closed, turn the indoor knob to ensure it rotates smoothly without resistance. If there is significant resistance, it will increase the power consumption of the lock when opening and closing, shortening battery life. Please adjust and reinstall the indoor unit according to the installation guide to reduce the deadbolt resistance.
Access and Control: Is there a motion detection sensor for Lockly Vision’s video feature?
Vision does not currently have motion detection, but the camera can be accessed anytime from the Lockly app as long as your mobile device is connected to a strong WIFI network.
The camera will also be activated by the following:
– Keypad was used
– Doorbell button was pushed
– Keyhole cover was opened
– Offline Access Code™ or eKey was used
– Wrong (PIN) access code was entered on the display screen and the lock entered into Safe Mode
Vision Elite comes with motion detection and night vision and is also activated by the following:
– Keypad was used
– Doorbell button was pushed
– Keyhole cover was opened
– Offline Access Code™ or eKey was used
– Wrong (PIN) access code was entered on the display screen and the lock entered into Safe Mode
Access and Control: How many fingerprints can be added on the Lockly Flex Touch?
The Lockly Flex Touch Biometric Fingerprint Recognition stores up to 99 unique fingerprints. Accepts only actual fingerprints (no copies or lifted prints) for extra security.
For More information about the Lockly Flex Touch features, Please click the link below to be redirected to the User Manual.
User Manual - Flex Touch
Access and Control: How many fingerprints can Lockly locks store?
Our locks fingerprint reader can store up to 99 fingerprints.